If you can’t find the answer you’re looking for here,
feel free to get in touch with us.

How long will my order take?

All our boards are printed on demand. There is a 3 working day production time. Delivery with Australia Post can expect to take up to 3 days to metro areas and 5 days to locations outside metro cities.

 

How much does postage cost?

We post all our orders at a flat rate of $14.95 AUD.

 

Do you ship internationally?

Yes, we can ship internationally. Please contact us by email to arrange this so we can calculate the best shipping price for you.

 

Can I change my delivery address?

If your order has not been dispatched yet, we are able to change the delivery address. Please contact us with your order details and change of address via email ASAP.

 

How long do the products last?

 When properly cared for Flat Laid boards last for a minimum of 12 months.

 

How do I care for my board?

All our boards are wipe clean and scratch resistant. If you have marked the board; use a soft damp cloth with water only to gently rub away the blemish.

– Do not expose to high temperatures
– Do not place hot objects onto the surface of the board
– Do not expose to greasy and/or oily substances
– Do not use any cleaning substances on the boards
– Keep boards dry
– Do not store in direct sunlight
– Store flat when not in use

 

Are they food safe?

Our boards are printed using water based latex inks that are greenguard certified. Although we do not recommend using our boards to serve food, they are free from nasty contaminates and chemicals. Due to the glare absorbing matte finish we recommend keeping any oily/greasy substances away from the surface of the boards to preserve the integrity of the print quality.

 

What are the boards made from?

The boards are printed on 5mm compressed PVC giving them both qualities, making them rigid enough not to bow when leaned upright and flexible enough not to snap under moderate pressure.

 

Can I order a custom print board?

Flat Laid only offers finished products. For any bespoke projects, please contact our mother company Bailey Print Group.

 

What is your return policy?

Our boards are printed on demand. This being the case we can not accept returns unless your item is faulty or damaged. If you have received a faulty or damaged board please contact us immediately and we will send you a replacement.